| Business Description |
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The Connection® is an award-winning, US-based live operator inbound and outbound call center and service agency. For over 26 years, we have helped leading national corporations outsource their customer service and sales calls. We are proud to have repeatedly been rated by Customer Inter@ction Solutions® Magazine as one of the “Top 50” service agencies in the country. We have also recently been distinguished as an MVP (Marketing Via Telephone) Quality Award recipient. This honor is presented to the call centers that provide superior quality in the areas of company policies and procedures, customer service, technology, human resources, ergonomics and public image. Our fully automated, state-of-the-art call center equipment and custom software enables The Connection® to field thousands of calls daily for each client with a high degree of professionalism and customization. We have the capacity to handle over 100 million calls a year. This capacity provides our clients with the best of both worlds: superior quality, experience, and “hands on” service coupled with the advanced technical capabilities of the finest call centers in the country. We specialize in sales with upsells, customer service, lead generation with surveys, e-mail response and Web-based call center services. Our goal is to provide the highest level of world class call center service to our clients.
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